Public Sector Learning
and Development Portal

CORE
COMPETENCIES
PROFESSIONAL PATHWAYS / TECHNICAL COMPETENCIES
CORE VALUES
GOJ
Competency
Model
Workforce Management

The strategic planning, allocation, and optimization of human resources to meet current and future organizational needs. This includes forecasting, succession planning, and aligning workforce capabilities with long-term goals using data-driven strategies.

Sub-competencies

Behavioural Competencies

Return to Clusters
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Technical Competency: Workforce Management
Professional Descriptors for Workforce Management
Foundational

Responsibilities and Expertise

Support workforce planning through accurate data entry, record-keeping, and basic HR administrative tasks under supervision.

Sample Job Roles

HR Assistant; Assistant HR Officer

Qualifications and/or Certification

  • Associate degree in HRM, Business Administration or a related field
  • 0-1 year of experience
  • Bachelor’s Degree in HRM, Business Administration, Public Administration, Psychology, or a related field

Responsibilities and Expertise

Implement workforce planning activities, conduct forecasting, analyse workforce data, and collaborate with managers to meet staffing needs.

Sample Job Roles

HR Auditor; HR Officer

Qualifications and/or Certification

  • Bachelor’s Degree in HRM, Business Administration, Public Administration, Psychology, or a related field
  • 1-2 years or more of relevant work experience
  • Postgraduate Certificate/Diploma

Responsibilities and Expertise

Lead workforce strategy development, conduct complex analysis, optimise resources, and provide strategic advice to drive organisational effectiveness.

Sample Job Roles

Chief Workforce Planning Officer; Deputy CPO

Qualifications and/or Certification

  • Bachelor’s Degree in HRM, Business Administration, Public Administration, Psychology, or a related field
  • 3 years of relevant work experience
  • Postgraduate Certificate/Diploma
  • Master’s Degree
  • Certification in HRM&D, Workforce Planning or related discipline

Responsibilities and Expertise

Shape public service workforce excellence through visionary leadership, sector-wide strategy, and expert counsel on complex workforce issues.

Sample Job Roles

Senior Director Strategic Workforce Planning; Senior Director Strategic Operations and Support

Qualifications and/or Certification

  • Master’s Degree in HRM, Organizational Development, Organizational Design, Public Administration/Policy
  • 5 years of managerial work experience in a related field
  • Advanced Certification in Leadership, Workforce Planning, Leadership and/or Change Management
Performance Indicator for Workforce Management
Foundational
  • Assists in posting job advertisements and scheduling interviews within approved budgets.
  • Maintains accurate records of recruitment activities and ensures compliance with public-finance regulations.
  • Demonstrates awareness of diversity and inclusion principles in hiring processes.
  • Supports workforce planning by gathering and organising data in a cost-effective manner.
  • Communicates effectively with candidates and team members while adhering to budgetary constraints.
  • Completes the GoJ Orientation and Re-orientation Programme to ensure alignment with public-service values and expectations.
  • Designs and executes recruitment campaigns that balance quality and cost-effectiveness.
  • Conducts interviews and evaluates candidates while adhering to public-finance policies.
  • Implements diversity and inclusion initiatives in recruitment processes within budgetary limits.
  • Monitors and reports on recruitment metrics, ensuring alignment with financial guidelines.
  • Applies knowledge from the GoJ Orientation and Re-orientation Programme to promote public-service values in recruitment efforts.
  • Develops comprehensive workforce strategies that demonstrably advance long-term organisational goals
  • Leads successful resource-optimisation initiatives with quantifiable efficiency improvements
  • Provides evidence-based recommendations that inform senior-leadership strategic decisions
  • Implements sophisticated succession-planning programmes with measurable leadership-readiness outcomes
  • Establishes innovative workforce analytics frameworks adopted across organisational units
  • Demonstrates thought leadership through contributions to sector-wide workforce-planning initiatives
  • Creates transformational workforce strategies that establish benchmarks for public-service excellence
  • Establishes innovative methodologies and frameworks adopted sector-wide across government agencies
  • Provides distinguished counsel on complex workforce challenges at the highest levels of government
  • Delivers exceptional workforce outcomes that measurably advance national development objectives
  • Leads transformational initiatives that enhance Jamaica's public-service capacity and reputation
  • Recognised as authoritative expert whose expertise influences regional and international workforce-management practices

Learning Pathways Operating Models

HR Business Partners
HR Shared Services Centre
Centres of Expertise