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CORE
COMPETENCIES
PROFESSIONAL PATHWAYS / TECHNICAL COMPETENCIES
CORE VALUES
GOJ
Competency
Model
HR Shared Services Centre Learning Pathway at a Glance
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HR Shared Services Centre Learning Pathway at a Glance
Foundational

Required Course/Programmes

  • Recruitment and Selection
  • Foundations of Digital HR and Data Integrity
  • Foundational Payroll, Benefits & Cost Administration
  • Learning & Development Administration and Support Fundamentals

Optional Course / Programmes

  • Introduction to Computers and Computer Applications
  • Research Methodologies

Required Level of Competence

  • Demonstrates basic knowledge and understanding of key concepts. Performs tasks under supervision, follows established procedures, and actively seeks opportunities to learn and develop skills.

Required Course/Programmes

  • Quantitative Research for HR Practitioners
  • Compensation and Rewards Management
  • Cost Control and Budgeting for HR Operations
  • Organisational Development
  • Emotional Intelligence and Professional Communication
  • HRSSC Service Recovery and Stakeholder Management
  • Applied HR Policy Interpretation and Compliance
  • HRIS Functional Support and User Enablement

Optional Courses/Programmes

  • Performance Coaching
  • Transforming HR Leadership
  • Report Writing
  • Negotiation
  • Problem Solving
  • Systems and Procedures
  • Regional or International Certification in HRM&D or related sub-specialty

Required Level of Competence

  • Applies knowledge and skills independently to complete tasks and solve routine problems. Contributes to team objectives through collaboration and demonstrates confidence in adapting knowledge to different situations with minimal supervision.

Required Course/Programmes

  • Compensation and Benefits Administration
  • Strategic Human Resource Planning
  • Managing Transitions and Employee Engagement
  • Strategic HR Technology & Data Analytics
  • Advanced Compensation & Workforce Cost Management
  • Strategic Organisational Development & Change Leadership
  • Transforming HR Leadership
  • Regional or International Certification in HRM&D or related

Elective Courses/Programmes

  • Strategic HR Leadership: Architecting the Future Public Service

Required Level of Competence

  • Leads initiatives, mentors others, and solves complex problems within the area of expertise. Demonstrates the ability to analyse challenges, make informed decisions, and implement effective solutions while influencing others to achieve results.

Required Course/Programmes

  • Enterprise-level HR Analytics Strategy and Governance
  • The Fiscal HR Leader: Strategic Compensation & Workforce Cost Management
  • Architecture of the Future: HR Technology Strategy and Infrastructure
  • Strategic HR Leadership
  • Advanced Regional or International Certification in HRM&D or related sub-specialty

Elective Courses/Programmes

  • Advanced Negotiation Skills

Required Level of Competence

  • Shapes organisational strategy by aligning initiatives with long-term goals and vision. Drives innovation to create value and lead transformation within the field. Influences senior leadership, acts as a thought leader, and mentors others to build organisational capability.
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