Public Sector Learning
and Development Portal

CORE
COMPETENCIES
PROFESSIONAL PATHWAYS / TECHNICAL COMPETENCIES
CORE VALUES
GOJ
Competency
Model
Employee Experience Management
Enhancing employee satisfaction and retention by managing engagement, addressing grievances, and fostering an inclusive workplace culture. This includes analysing engagement data and implementing retention strategies.

Sub-competencies

Behavioural Competencies

Return to Clusters
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Technical Competency: Employee Experience Management
Professional Descriptors for Employee Experience Management
Foundational

Responsibilities and Expertise

Supports basic employee experience activities, such as assisting with engagement surveys, maintaining records, and providing administrative support for grievance processes. Focuses on learning and applying fundamental principles of employee engagement and inclusivity.

Sample Job Roles

HR Assistant; Assistant HR Officer

Qualifications and/or Certification

  • Associate degree in HRM, Business Administration or a related field
  • 0-1 year of experience
  • Bachelor’s Degree in HRM, Business Administration, Public Administration, Psychology, or a related field

Responsibilities and Expertise

Participates in the design and execution of engagement initiatives, supports grievance resolution, and collaborates with managers to address workplace inclusivity and retention. Demonstrates growing expertise in employee engagement and retention strategies.

Sample Job Roles

HR Administrator; HR Officer

Qualifications and/or Certification

  • Bachelor’s Degree in HRM, Business Administration, Public Administration, Psychology, or a related field
  • 1-2 years or more of relevant work experience
  • Postgraduate Certificate/Diploma

Responsibilities and Expertise

Leads the development and management of engagement, retention, and DEI programs. Analyses engagement data to inform strategic decisions and ensures compliance with Jamaican labour laws. Acts as a key driver of employee experience initiatives.

Sample Job Roles

Director Employee Relations, Safety and Wellbeing;

Qualifications and/or Certification

  • Bachelor’s degree in management studies, HRM&D, Public Sector Management, Public/Business Administration, or a related discipline.
  • 3 years of relevant work experience
  • Master’s Degree
  • Certification in HRM&D, Industrial Relations or related discipline

Responsibilities and Expertise

Shapes employee experience strategies, advises senior leadership on fostering an inclusive workplace culture, and ensures alignment with Vision 2030 Jamaica. Drives innovation in engagement and retention practices, positioning the organization as a leader in employee experience.

Sample Job Roles

Senior Director HRM&D; Principal Director Employee Relations.

Qualifications and/or Certification

  • Master’s Degree in HRM, Organizational Development, Organizational Design, Public Administration/Policy
  • 5 years of managerial work experience in a related field
  • Advanced certification in HRM&D, Industrial Relations or related discipline
Performance Indicator for Employee Experience Management
Foundational
  • Accurate and timely support for engagement surveys.
  • Effective maintenance of employee-feedback records.
  • Basic understanding and application of grievance procedures and DEI principles.
  • Successful coordination of engagement programmes with measurable participation rates.
  • Timely and empathetic resolution of employee grievances.
  • Evidence of improved employee satisfaction and retention.
  • Implementation of impactful engagement and retention programmes with measurable outcomes.
  • Proactive identification and resolution of systemic workplace issues.
  • Evidence-based recommendations for enhancing employee experience.
  • Recognition as a thought leader in employee experience within the public sector.
  • Demonstrated impact on organisational culture and employee-satisfaction metrics.
  • Successful alignment of employee-experience initiatives with national development goals.

Learning Pathways Operating Models

HR Business Partners
HR Shared Services Centre
Centres of Expertise