Public Sector Learning
and Development Portal

CORE
COMPETENCIES
PROFESSIONAL PATHWAYS / TECHNICAL COMPETENCIES
CORE VALUES
GOJ
Competency
Model
Information Management

The effective management, organisation, and prioritisation of documentation of information for the efficient operation of the MDA.

Return to Office & Administrative Support Service
4 Technical Competence
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Information Management
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Technology and Resource Management
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Proofreading and Referencing Services
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Communication and Service Delivery
Professional Bands
Level 1 Essential
  • Organises information or materials for others.
  • Distributes and stores correspondence (e.g., letters, emails and packages).
  • Relays/Redirects complete and accurate messages to appropriate persons/units.
  • Applies due diligence and sound judgment when responding to requests and dealing with confidential information.
  • Applies an understanding of regulations, policies, and guidelines to assist clients.
  • Updates office documents as needed.
  • Applies knowledge of Information Management policies with regard to officelevel processes, procedures, and practices.
  • Uses technology in a manner consistent with the Government of Jamaica e-mail management policy and guidelines.
  • Keeps their supervisor informed about progress and problems; avoids surprises.
  • Complies with negotiated deadlines and keeps others informed of the progress or unpreventable delays related to the delivery of services.
  • Prepares documents and presentations that are cogent, accurate, and wellorganized.
  • Coordinates preparation for meetings, travel, and conferences for supervisors and other officers in the MDA.
  • Composes/proofreads/edits documents such as letters, memos and e-mails.
  • Effectively oversees and coordinates the logistical details of activities by ensuring that all those involved are executing the required actions in a timely manner.
  • Recommends suitable office administration software and systems to be used across the MDA.
  • Sets quality criteria based on best practices of administrative jobs.
  • Develops and uses systems to organise and keep track of information or work progress.
  • Manages office/facility repositories and record-keeping systems for storage, tracking, internal control, and retrieval of information and materials.
  • Reviews and checks the accuracy of information in work reports provided by management, management information systems or other individuals.
  • Creates, generates and maintains diverse reports & documents utilising databases, spreadsheets and communications.